Welcome to the CableMod EU Store! We hope you enjoy your shopping experience with us.
Before ordering, please be aware of the following store policies.
Shipping Methods
United Kingdom (UK):
Standard – Shipping via Royal Mail from London (approx. 3-7 days). Remote area surcharges may apply.
Rest Of The EU:
Standard – Shipping via DPD from Germany (approx. 3-7 days). Remote area surcharges may apply.
Shipping Conditions
CableMod Express
If you are in a hurry, we also offer CableMod Express as an option. CableMod Express puts your order at the front of the production queue. Your tracking number will be given to you within 10 days of placing the order. There is a surcharge for this option, and limited slots per day. Click here for more on CableMod Express.
Import Duties and Taxes
Please note that you are responsible for any taxes or duties that your particular country charges for imports. The shipping charges listed on our site do not include these charges, unless specifically stated otherwise during checkout. As these import taxes and charges are levied by your country and not by us, please do not contact us about these charges as we will be unable to assist.
Signature Required
Packages may require your signature in order to be delivered. If this is the case, it is the customer’s responsibility to either be present to receive and sign for the shipment, or make alternate arrangements with the shipping company.
Remote Area Shipping
Orders shipping to remote areas may add an additional $5 surcharge to your order during checkout. Please click here to check if your region is affected.
International Orders
The CableMod EU Store only ships to certain countries within the European Union. However, our Global Store ships internationally! You may also choose to buy locally from our international retail partners. If you cannot find a retailer that ships to your location, please contact us and we will try to help!
PO Boxes, FPOs, and APOs
Due to restrictions from the courier companies, we are unable to ship to PO box, FPO, and APO addresses – sorry about that!
Payment Methods
The CableMod Global Store uses PayPal as our payment processor, and you can easily pay using your PayPal account.
If you do not have a PayPal account, you can still pay using a number of major credit cards, including:
- Visa
- MasterCard
- Discover
- JCB
- Diner’s Club
- EnRoute
Credit cards are processed via PayPal, but you won’t need a PayPal account.
We also accept Bitcoin and Ethereum!
Refunds and Exchanges
We want you to be fully satisfied with your CableMod purchase. If for any reason you are not satisfied with your purchase within 30 days of delivery, please get in touch with our support team and we will make it right.
Please note that orders of customized products — such as those via the Configurator — are final, and cannot be refunded as they cannot be resold. Returns of normal product catalog items will carry a 15% restocking fee, and customers are responsible for shipping expenses incurred sending these items back. Products that are opened cannot be returned.
Cancellations
Orders placed on the CableMod Global Store can be cancelled within 24 hours of placing. If you’ve changed your mind about your CableMod order, and your are still within 24 hours of placing it, you can:
- Click the cancellation link in your order confirmation email, or
- If you have a CableMod account, you can log in to cancel your order from there
If this 24 hour window has passed, we cannot guarantee that your order can be cancelled as it could already be in production. You can still check with our Support Team and they will inquire about the status of your order. However, if your order is already being produced, we regret that we will be unable to fulfill the cancellation request.
Please note that CableMod Express orders cannot be cancelled for any reason, so please be sure of your order before choosing this option.
Once an order has been cancelled, it cannot be reinstated for any reason. You will need to place a new order if you would still like to order from us.
