Store Policies

Welcome to the CableMod EU Store! We hope you enjoy your shopping experience with us.

Before ordering, please be aware of the following store policies.


Shipping Methods and Costs

We offer two different shipping tiers:

Expedited – Our expedited shipping uses FedEx. Shipping costs are determined at checkout, and varies based on location, and shipping contents. Expedited shipments take roughly 7 days. The customer is responsible for all applicable import duties.

Standard – Our standard shipping option uses DPD, and CableMod handles all import duties and taxes for the shipment. This shipping option takes roughly 10-15 days.

Packages may require your signature in order to be delivered. If this is the case, it is the customer’s responsibility to either be present to receive and sign for the shipment, or make alternate arrangements with the shipping company.

International Orders

The CableMod EU Store only ships to certain countries within the European Union. However, our Global Store ships internationally! You may also choose to buy locally from our international retail partners. If you cannot find a retailer that ships to your location, please contact us and we will try to help!

PO Boxes, FPOs, and APOs

Due to restrictions from the courier companies, we are unable to ship to PO box, FPO, and APO addresses – sorry about that!


Payment Methods

The CableMod EU Store uses PayPal as our payment processor, and you can easily pay using your PayPal account.

If you do not have a PayPal account, you can still pay using a number of major credit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Diner’s Club
  • EnRoute

Credit cards are processed via PayPal, but you won’t need a PayPal account.

We also accept Bitcoin and Ethereum!


Refunds and Exchanges

We want you to be fully satisfied with your CableMod purchase. If for any reason you are not satisfied with your purchase within 30 days of delivery, please get in touch with our support team and we will make it right.

Please note that orders of customized products — such as those via the Configurator — are final, and cannot be refunded as they cannot be resold. Returns of normal product catalog items will carry a 15% restocking fee, and customers are responsible for shipping expenses incurred sending these items back. Products that are opened cannot be returned.


Cancellations

Orders placed on the CableMod Global Store can be cancelled within 24 hours of placing. If you’ve changed your mind about your CableMod order, and your are still within 24 hours of placing it, you can:

  1. Click the cancellation link in your order confirmation email, or
  2. If you have a CableMod account, you can log in to cancel your order from there

If this 24 hour window has passed, we cannot guarantee that your order can be cancelled as it could already be in production. You can still check with our Support Team and they will inquire about the status of your order. However, if your order is already being produced, we regret that we will be unable to fulfill the cancellation request.

Please note that CableMod Express orders cannot be cancelled for any reason, so please be sure of your order before choosing this option.

Once an order has been cancelled, it cannot be reinstated for any reason. You will need to place a new order if you would still like to order from us.